Returns Policy

This web site is owned and operated by Photo Paper Direct (“PPD”).  The material contained on this site, including al design, text, graphics, selection and arrangement of content and all other information on this site is the sole property of PPD, its licensees, content providers and technology providers.  All rights reserved.

Contract formation:

No contract shall subsist between you and PPD for the sale by it to you of any product unless and until PPD accepts your order by sending you a VAT invoice.  An order confirmation is for your convenience only and does not constitute an acceptance of your order.  That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time PPD sends an email to you (whether or not you receive that email).


We will deliver your order with in five (5) days (normal working hours) from the payment settlement date.  If for any reason we cannot deliver your order within this time period, we will contact you immediately to arrange a new delivery date.  If for any reason we cannot deliver your order within the newly established time period, you may at your option cancel your order and we will provide you a full refund. If you have not received your order within 7 working days of receiving our 'item shipped' email, you must notify us immediately.

Your order:

We reserve the right to substitute goods within your order with goods of an equivalent nature.  If you do not wish to accept the substituted goods, notify PPD immediately and return the good to us within fourteen (14) days of receipt.

Damaged goods:

If your parcel is damaged in transit, you can return the item(s) to us within fourteen (14) days of receipt for an immediate exchange.  Please contact PPD to get authorization prior to returning goods.

Defective merchandise:

Merchandise should be examined immediately upon receipt.  If a defect is identified (excluding packaging) PPD will accept the merchandise back within fourteen (14) days of purchase for exchange or return.  Prior to return, you must contact PPD to receive return authorization.

Incorrect item:

If an incorrect product is sent to you, please contact PPD immediately.  We will then ship the correct item(s) to you.  You then have fourteen (14) days to return the incorrect item(s) to PPD.  If you do not return the original item(s), we reserve the right to charge an amount equal to the price of the replacement item(s), including delivery charge, to the payment card you used for the order.

Delivery charges:

Delivery charges are calculated on volume, method of shipment and location.  For most main-land UK postcodes, delivery cost range from £2.90 to £7.50.  To review delivery charges prior to completing order, click on the ‘Estimate’ link provided in shopping cart, input postcode, country and submit.  System will automatically access correct delivery cost, excluding VAT.  In cases of extremely high volume orders or remote postcodes in rural areas, PPD retains the right to access additional delivery charges.  Any additional fees for delivery will not be charged to payment card unless and until consent from cardholder is provided.

Postal Address:

Our address for all correspondence is as follows:

Photo Paper Direct Ltd.
Unit 8
Shakespeare Industrial Estate

Telephone:     01923 232 590

Please note, DO NOT return any goods to this address without prior authorization.  All un-authorized returns will be rejected.

The postage/courier cost for goods returned to Photo Paper Direct will be the responsibility of the buyer and are non refundable unless otherwise agreed with Photo Paper Direct's representative in writing.

Refund policy:

If a refund is due to you for any reason, PPD will refund directly to the payment card originally charged.

Cancellation policy:

Orders cancelled for any reason other than those indicated above, may be subject to a re-stocking fee of 10% of the product purchase price.  Postage/delivery costs are a non-refundable.  All orders cancelled prior to dispatch from PPD will not incur any additional cost.

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