Help Center

Our help page contains some of the more common questions we get. If you cannot find your answer here, please get in touch. We have an experienced staff on hand to answer your questions and address any concerns you might have.


Our Products In General


Q. Why Are Your Prices Considerably Cheaper

A. Our low prices are due mainly to our close relationship with major European manufactures and being a large seller of their products, as well as a streamlined distribution, and low overhead cost. We are an Internet based business with no expensive high street premises or fancy offices to rent. We can pass these savings onto you, our customer.

Q. Will Your Products Work With My Printer

A. Our own range of European made papers under the PPD brand will work with ANY Inkjet printer. Other makes of papers, for example Epson, HP and Canon will naturally only work with a compatible printer.

Q. Is There Any Branding (Watermark or Logo) On Your Products

A. No! Many of our customers such as professional photographers sell their prints made using Photo Paper Direct paper and as such it has no 3rd party branding. The front or reverse side is completely free of watermarks and logos.

Q. Where Do You Ship To

A. We ship within the UK and to many parts of Europe. We also ship to North America.

Q. What Is The 100% Satisfaction Guarantee

A. In the unlikely event that you are not entirely satisfied with the product you bought from us we will refund your purchase in full, no questions asked, and we will not make you jump through hoops either. Read our satisfaction guarantee promise here for the full terms and conditions.


Our Products By Category


Q. I am New To Photo Paper?

A. These guides from the Photo Paper Direct blog should point you in the right direction.

 

Photo Paper Finish Guide

Photo Paper Size Guide

Photo Paper Weight Options

Correct Side To Print On

Common Photo Printing Mistakes

Microporous vs Cast Coated Photo Paper

Complete Guide To Printing At Home

Q. I am New To Transfer Paper?

A. These guides from the Photo Paper Direct blog should point you in the right direction.

 

Guide To Using Transfer Paper

Guide To Using Dark Transfer Paper

Light Or Dark Transfer Paper

How To Wash and Maintain Transfer Paper

Do I need Special Inks For Transfer Paper


About Your Order


Q. Methods Of Placing An Order

A. The quickest way is to place your order online where you can pay by credit card, debit card and PayPal. You may also place an order over the phone and government and or educational organisations can pay by cheque or bank transfer (BACS).

Q. Tracking Your Order

A. We send our orders either by post or Courier. If your order is sent by courier, it can be tracked on this link. Orders sent by post are untracked but normally arrive within a couple of days.

Q. Types Of Delivery

A. We offer extremely flexible delivery method. Free delivery for orders from £9.99 (ex VAT) within the UK (excluding Islands, Highlands and Remote Areas), as well as first class post, and next day delivery by courier.

Q. What Is The Order Return Process

A. In the unlikely event that you need to return your purchase, we need to hear from you. Please read our return policy for more information and steps that you will need to take. Please do not send goods back without the correct procedure followed as it will delay handling of your return.


Getting In Touch


Q. What Is Your Address and Opening Times

Our address is:

Photo Paper Direct Ltd. Unit 8, Shakespeare Industrial Estate, Watford, WD24 5RR, England.

Please note that our premises is not really designed to cater for walk in traffic and sales, though if you require your order urgently and wish to pick it up, call us to determine whether we can cater for your needs at our address.

The warehouse and customer support trams work Monday to Friday from 09:00 to 17:30. We are closed weekends and public holidays.

Q. What Is Your Telephone Number

A. Our number is 01923 232 590 (Mon - Fri 09:30 to 17:30) Unlike similar organizations, we do not use premium or geographical numbers.

Q. What Is Your Email Address

A. sales@photopaperdirect.com or you can also contact us via the Chat window on the bottom left hand side of the screen when an agent is available to talk.